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These are made to order products hence cancellations and returns are not allowed. Products are covered under manufacturer warranty for the term specified. In a rare case of any damaged, defective or wrong product received, kindly contact customer service. Free replacement/repair would be done within 2-3 weeks subject to assessment of the complaint. If in case customer refuse to accept the delivery or request to cancel the order due to difference in size as per order then 25% debit will be applicable on the order value. Any kind of refund or replacement on customized size mattress is not applicable.