Privacy Policy

Boston Mattresses India (“Boston Mattresses”, “we”, “us”, or “our”) is committed to safeguarding the privacy and personal information of its users. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use our website www.bostonmattress.in (the “Site”), communicate with us, or purchase our products (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any individual accessing or using our Services, including customers, website visitors, or other persons whose information we collect. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after such updates constitutes acceptance of the revised policy.

2. How We Collect Personal Information

A. Information You Provide Directly

When you interact with our Services, you may voluntarily provide personal information, including:

• Contact information: Name, email address, phone number, billing and shipping address.
• Order details: Product selections, order history, delivery information, payment confirmations.
• Account details: Login credentials and security-related information (if applicable).
• Customer communications: Enquiries, feedback, reviews, and support requests.

B. Information Collected Automatically

When you visit our Site, we may automatically collect certain technical and usage data using cookies and similar tracking technologies:

• IP address.
• Device type, browser type, and operating system.
• Pages viewed, time spent, and interactions on the Site.
• Network and referral information.

C. Information from Third Parties

We may receive limited information from third-party service providers regarding payment processing, logistics, analytics, and marketing. We do not store or directly access your complete payment card or banking details.

3. How We Use Your Personal Information

• Providing Products and Services: Processing orders, managing returns, and communicating updates.
• Marketing and Promotional Communication: Sending offers and updates (you may opt out at any time).
• Security and Fraud Prevention: Detecting misuse and protecting the integrity of our Services.
• Customer Support: Responding to queries and improving website functionality.

4. Cookies and Tracking Technologies

We use cookies to enable essential functionality, remember preferences, analyze usage, and improve marketing relevance.

Most browsers accept cookies automatically, but you may modify your browser settings to decline or delete cookies. Please note that disabling cookies may impact certain features of the Site.

5. Disclosure of Personal Information

We may share your personal information only in the following circumstances:

• With service providers performing services on our behalf (payment processing, delivery, analytics, customer support).
• With marketing and advertising partners, in accordance with applicable laws.
• With affiliated entities, where necessary for business operations.
• To comply with legal obligations, court orders, or lawful government requests.

We do not sell sensitive personal information or use it to infer personal characteristics.

6. User-Generated Content

If you choose to submit reviews, testimonials, or other content to public sections of the Site, such content will be publicly visible. We are not responsible for the privacy, security, or use of information you voluntarily disclose in public areas.

7. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided us with personal data, they may contact us to request deletion.

9. Data Security and Retention

We employ reasonable administrative, technical, and physical safeguards to protect your personal information. We retain personal information only for as long as necessary to provide Services, comply with legal requirements, and resolve disputes.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications.

11. International Data Transfers

Your information may be stored or processed outside your country of residence. Where required, appropriate safeguards are implemented to ensure lawful and secure data transfers.

12. Legal Compliance

We may disclose personal information where required to comply with applicable laws, legal processes, or government requests, or to protect the rights, safety, and property of Boston Mattresses, our users, or others.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: