We aim to make your experience with Boston Mattresses smooth and worry-free.

A free replacement is available if the product received is:

Important: All such issues must be reported within 24 hours of delivery. Requests made after this window will not be accepted.

To be eligible for a replacement, the following must be met:

The customer must be in possession of the mattress at the time of filing for a replacement.
A courier receipt or delivery acknowledgement clearly indicating that the mattress was received in a damaged condition must be provided (applicable in cases of packaging defects).
The product must be unused, unsoiled, and in its original condition.
Original packaging, tags, and labels must be intact.
Proof of purchase (invoice or order confirmation) must be provided.

Replacements will not be accepted in the following situations:

Incorrect mattress size ordered by the customer.
Requests made after 24 hours of delivery.
Products showing signs of use, post-delivery damage, or mishandling.
Absence of the original mattress at the time of filing the replacement request.
Packaging defect claims without a valid courier receipt confirming damaged receipt.

Boston Mattresses does not offer cash refunds. In case your product is eligible for replacement, the following options are available:

Same Product Replacement:

The defective or damaged product will be replaced with the same model at no additional cost.

Exchange for a Different Mattress:

You may choose to exchange for a different mattress model.
If the new mattress is priced higher than the original, you will be required to pay the balance difference.
If the new mattress is priced lower than the original, the remaining balance will be issued as a store voucher redeemable on any future purchase at Boston Mattresses.

Note: Store vouchers hold no cash value and cannot be redeemed for a cash refund under any circumstance.

To initiate a replacement, contact our support team within 24 hours of delivery with the following:

Email: sales@bostonmattress.in

Customer Support Hours: 10:00 AM – 7:00 PM (Monday to Saturday)

Replacement timelines depend on product availability and location.
Boston Mattresses reserves the right to inspect returned products before approving a replacement.
Delays caused due to natural disasters, strikes, transport restrictions, or other force majeure events are beyond our control.

Boston Mattresses reserves the right to amend this policy at any time. The most current version will always be available on our website.

Returns & Replacement Policy