We aim to make your experience with Boston Mattresses smooth and worry-free.
Eligibility for Replacement
Replacement is available free of cost if you receive a product that is:
- Damaged
- Defective
- Incorrect (different from what was ordered)
Such issues must be reported within 5 days of delivery.
Replacement Conditions
To be eligible for a replacement:
- The product must be unused, unsoiled, and in its original condition.
- Original packaging, tags, and labels must be intact.
- Proof of purchase (invoice or order confirmation) must be provided.
Non-Returnable / Non-Replaceable Cases
- Incorrect mattress size ordered by the customer is not eligible for return or replacement.
- Requests made after 5 days of delivery will not be accepted.
- Products showing signs of use, damage after delivery, or mishandling will not be eligible.
No Refunds
Boston Mattresses currently offers replacement only and does not provide refunds, unless mandated under applicable law.
How to Raise a Replacement Request
To initiate a replacement, please contact our support team with:
- Order ID
- Photos or videos clearly showing the issue
- A brief description of the problem
Contact Details
Email: sales@bostonmattress.in
Customer Support Hours: 10:00 AM – 6:00 PM (Monday to Saturday)
Additional Terms
- Replacement timelines depend on product availability and location.
- Boston Mattresses reserves the right to inspect returned products before approving a replacement.
- Delays caused due to natural disasters, strikes, transport restrictions, or other force majeure events are beyond our control.